Privacy Policy

1. Data Controller and Contact Information

The data controller responsible for personal data processing on this website is:

Data Protection Officer (DPO): In accordance with Art. 34 of Law no. 195/2024, designating an external Data Protection Officer is not mandatory for our business size and processing scope. All data protection compliance and customer inquiries are overseen directly by the executive administration of Volt Master S.R.L.

Regulatory registration: Under Law no. 195/2024 (harmonized with EU GDPR), the previous formal registration of controllers with CNPDCP was replaced with the principle of accountability, direct responsibility of the controller, and continuous technical safeguards.

2. Applicable Legal Framework

Personal data processing on this website is governed by the laws of the Republic of Moldova, specifically Law no. 195 of July 25, 2024 on the Protection of Personal Data (which entered into force on August 23, 2026, repealing Law no. 133/2011 and aligning national legislation with European GDPR standards).

3. Data Collected, Sources, and Purposes

We collect only the personal data strictly necessary to communicate with you and prepare the requested engineering estimates.

3.1. Contact and Offer Request Forms

Several request forms operate on our website (the "Get an Offer" modal window, the multi-step "Help me choose" quiz, and inline forms on kit pages, guides, and the calculator). All transmit submissions to a single technical processing endpoint:

• Required data: Your name and telephone number (in valid Moldovan format: 0 XX XXXXXX). Without these details, our engineer cannot contact you to provide the requested consultation.
• Optional data: Email address, message text, and project parameters (property type, monthly electricity consumption in kWh, available roof or ground space, installation objective, estimated budget, installation address or town).
• Technical metadata: The identifier or title of the form/kit from which the request was submitted, helping us understand your initial interest.

3.2. Solar Payback Calculator

The interactive calculation tool computes estimated energy generation, financial savings, and payback period solely based on the figures you input. The calculator does not record or store any personal data in our database.

4. Kit Reviews (Planned Feature)

A review form on each kit page enables verified owners to share their feedback on system performance.

• Collected data: Name (required), town/city (optional), rating (1 to 5 stars), and review text (required). The language of the page from which the review is submitted is recorded automatically.
• Anti-spam measures: The form includes a hidden anti-spam field designed to detect automated bots; data from this field is never saved.
• Storage and moderation: Submitted reviews are saved in the database in an unpublished state and emailed to administrators. A moderator reviews the submission in the Twill CMS panel. All genuine customer reviews (both positive and critical) are published. Deleting a review in Twill is a soft delete (deleted_at) until the trash is permanently purged.
• Publicly displayed data: Once approved, the review is published on the corresponding kit page, displaying the name, town (if provided), rating, text, and date. Additionally, this data is included in Schema.org structured data (Product.review), which search engines (such as Google) index and may feature in search snippets.
• Legal basis: Your explicit consent (Art. 6(1)(a) of Law no. 195/2024), expressed through voluntarily submitting your review for publication.

If you wish to edit, update, or remove your published review, please contact our support team with the details of your submission.

5. Data Destination, Recipients, and Processors

Data submitted through consultation and offer forms (leads) is not stored in the website database. Each inquiry is immediately dispatched as an encrypted email notification directly to our certified solar engineering team (with technical delivery oversight by our web administrator).

Lead requests are accessed solely by authorized Volt Master S.R.L. engineering staff to calculate solar generation potential, verify Premier Energy grid connection requirements, and prepare your customized commercial proposal.

For website hosting and electronic communication, we rely on trusted technical service providers (data processors):

• Web Hosting: Hosted on high-security European data center infrastructure adhering to ISO/IEC 27001 standards and strict EU data privacy guarantees.
• Email Transmission (SMTP): Lead notifications are delivered via secure authenticated email servers using TLS encryption in transit.
• Google Ireland Limited / Google LLC: Used for aggregated web analytics (Google Analytics 4) and advertising campaign performance measurement (Google Ads) — strictly subject to your consent via our cookie banner. Data may be processed on servers in the EU and USA under standard contractual clauses and recognized data protection frameworks.

Third-party communication channels chosen by the visitor: Our website contains links to Viber, Telegram (@voltmaster_md), our Facebook, Instagram, TikTok profiles, and our Google Maps business listing. These platforms process your data only if you actively choose to click their links, in accordance with their respective privacy policies.

Client inquiries are handled directly through official company communication channels without exporting personal data to third-party public CRM systems or marketing broker networks.

6. Data Retention Periods

Inquiries and engineering estimates are retained for the duration needed to evaluate the project and conclude the contract (typically up to 12 months for active project communication), after which inactive lead records are routinely archived or deleted upon customer request.

Published reviews are retained for as long as the relevant solar kit is offered on our website, or until consent is withdrawn by the author.

Google Analytics data (where consented) is retained according to Google policies for the standard retention window (default 2 months or up to 14 months for user-level event data).

Technical data stored in your browser is retained according to the durations outlined in the table below.

7. Cookies and Local Browser Storage

Our website uses cookies and browser local storage (LocalStorage) to ensure technical reliability and, strictly with your consent, to gather analytics and assess marketing efficacy.

Consent mechanism: We implement Google Consent Mode. All 4 consent types (ad_storage, ad_user_data, ad_personalization, analytics_storage) default to "denied". The external tracking tag loads only after initial user interaction with the page, and analytics/advertising cookies are only activated with your consent.

8. Your Rights Under Applicable Law

As a data subject under Law no. 195/2024 of the Republic of Moldova, you hold the following statutory rights:

• Right of access: the right to obtain confirmation as to whether your personal data is being processed, and access to that data.
• Right to rectification: the right to obtain without undue delay the correction of inaccurate data or completion of incomplete data.
• Right to erasure ("right to be forgotten"): the right to request deletion of your personal data when it is no longer necessary for the original purposes or upon withdrawal of consent.
• Right to restriction of processing: the right to obtain limitation of data processing under circumstances established by law.
• Right to data portability: the right to receive personal data you provided in a structured, commonly used, and machine-readable format.
• Right to object: the right to object at any time to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing relies on consent (e.g., analytics cookies or reviews), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right not to be subject to automated decision-making: Volt Master S.R.L. does not employ automated decision-making or profiling producing legal effects concerning you.

To exercise any of these rights, you may contact our office by phone (+373 79 03 50 04) or submit a written inquiry to our registered legal address or operational office in Chisinau. We will respond free of charge within the statutory deadline (no later than 30 days).

You are also entitled to seek judicial remedy before the competent courts of law.

9. Children's Privacy

Volt Master S.R.L. products and turnkey solar solutions are intended exclusively for adults (individuals aged 18 and older) and commercial legal entities. We do not knowingly collect personal data from minors.